At Balaji Films, we strive to provide our customers with exceptional photography services and products. We want you to be completely satisfied with your purchase, and we understand that sometimes situations may arise that require a refund or return. Please read our Refund & Return Policy carefully to understand your rights and responsibilities.

1. Refund Policy:

1.1 Refund Eligibility: We offer refunds for the following situations:

• Dissatisfaction with the final product due to a fault on our part (e.g., technical errors, printing defects).
• Non-delivery of the purchased product within the specified timeframe.

1.2 Refund Request Process: To initiate a refund request, please contact our customer support team at info@balajifilms.com within 7 days of receiving your order. Provide detailed information about the issue, including supporting documentation such as photographs if applicable.

1.3 Refund Processing: Once your request is received and approved, we will process your refund within 7 days. Refunds will be issued using the original payment method.

1.4 Non-Refundable Items: Certain items are non-refundable, including but not limited to digital downloads, customized or personalized products, and services that have already been provided.

2. Return Policy:

2.1 Return Eligibility: Returns are accepted for the following situations:

• Receipt of a damaged or defective physical product.
• Delivery of an incorrect item.

2.2 Return Request Process: To initiate a return, please contact our customer support team at info@balajifilms.com within 7 days of receiving your order. Include detailed information about the issue, and if possible, attach photographs of the damaged or incorrect item.

2.3 Return Shipping: If a return is approved, we will provide you with instructions on how to return the item. Please ship the item back to us using a trackable shipping method. The cost of return shipping will be covered by Balaji Films for eligible returns.

2.4 Return Processing: Upon receiving the returned item, we will inspect it for damages or defects. If the return is approved, we will process a replacement or issue a refund as per your preference.

3. Contact Information:

If you have any questions or concerns regarding our Refund & Return Policy, please contact us at info@balajifilms.com or +91 9898256505

Balaji Films [Swati Chowk New Bus Stand] +91 9898256505 [Last Updated—-27-12-2023]